Terms & Conditions

At My Services connects customers who need home and business services with independent, local service providers across South Africa. We are a marketplace — we don't employ providers, and we're not a party to the service agreement between a customer and a provider.

• You must provide accurate, current information when you register.
• You're responsible for keeping your login details secure and for all activity under your account.
• Providers must be at least 18 years old and legally entitled to work in South Africa.

When you post a request, the details you provide should be accurate and complete. You're responsible for reviewing a provider's quote, profile and reviews before accepting work, and for agreeing final pricing and scope directly with the provider.

• Provide services with reasonable skill and care, and honour the scope and pricing quoted to a customer.
• Hold any licences, registrations or insurance required for the trade you offer.
• Keep your profile, service areas and availability up to date.

Providers may purchase leads and send quotations using credits, as described on the Platform at the time of purchase. Credit purchases are generally non-refundable once a lead has been unlocked, except where required by law.

Unless a job explicitly states otherwise, payment for completed work is arranged directly between the customer and the provider. At My Services does not hold funds in escrow and is not responsible for payment disputes between users.

You may not use the Platform to post false or misleading information, circumvent our fees, harass other users, or engage in unlawful activity. We may suspend or terminate accounts that breach these Terms.

At My Services facilitates introductions between customers and providers but does not guarantee the quality, safety or legality of any service performed. To the maximum extent permitted by law, we are not liable for any loss or damage arising from a service arranged through the Platform.

We may update these Terms from time to time. We'll post the revised Terms on this page with an updated date, and continued use of the Platform after changes take effect means you accept them.

Questions about these Terms? Reach our support team from the Help & Support page in your account, or email support@atmyservice.co.za.