Privacy Policy

• Account details — name, email, phone number, password, and for providers, business name and service categories.
• Location — suburb and city, so we can match requests with nearby providers.
• Request & job content — descriptions, photos, quotes and messages exchanged through the Platform.
• Usage data — pages visited, device and browser information, collected automatically to keep the Platform secure and working well.

• To create and manage your account, and match customers with relevant providers.
• To process leads, quotations and job communications.
• To send service notifications — new leads, quote updates, job status.
• To keep the Platform secure, prevent fraud, and improve our features.

We share the minimum information needed for a request to be actioned — for example, a customer's request details are shown to a provider once they unlock the lead, and a provider's profile and quote are visible to the customer who requested it. We don't sell your personal information. We may share data with service providers who help us run the Platform (hosting, payments, messaging), under confidentiality obligations, or where required by law.

We keep your information for as long as your account is active, and for a reasonable period afterwards to meet legal, accounting or dispute-resolution needs. You can request account deletion at any time from Settings.

Under POPIA, you have the right to:

• Access the personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Ask us to delete your account and associated data.
• Object to certain uses of your information, such as marketing communications.

You can exercise most of these directly from your profile, or by contacting our support team.

We use reasonable technical and organisational measures — including encryption in transit and access controls — to protect your information against loss, misuse or unauthorised access.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Platform is used. You can control cookies through your browser settings.

We may update this Privacy Policy from time to time. We'll post the revised policy here with an updated date. Material changes will be communicated through the Platform.

For any privacy-related questions or requests, reach our support team from the Help & Support page in your account, or email privacy@atmyservice.co.za.