Help & Support

Answers to common questions, and how to reach us if you're still stuck.

Frequently asked questions

How do I post a service request?
From your dashboard, tap New Request and follow the six steps — service type, details, photos, location and timing. Once submitted, nearby providers can send you quotes.
How do I compare and accept a quote?
Open the request to see every quote side by side — price, provider rating and message. Providers who unlock your request can see your contact details. Accepting a quote hires that provider, declines the other quotes and shares the provider's number with you.
Is there a charge for customers?
No. Posting requests and receiving quotes is free for customers. You only pay the provider directly for the work agreed in the quote.
How do reviews work?
After a job is marked complete you can leave a rating and written review. Reviews are tied to real jobs, so they stay meaningful for the next customer.
How do providers buy leads?
Providers see available leads that match their service categories and area. Buying a lead reveals the customer's contact details and lets you send a quotation. Each lead can be bought by up to three providers.
When and how do providers get paid?
Payment for the job itself is arranged directly between the provider and customer. When you mark a job as completed, an invoice is generated and sent to the customer.
How do I update my profile or delete my account?
Go to My Profile → Edit Profile to change your details. To delete your account, use Delete account at the bottom of the Settings panel — this removes your profile, cancels your open requests and withdraws pending quotes. It can't be done while a job you accepted is still in progress.

Still need help?

Email our support team and we'll get back to you within one business day. Support hours are Mon-Fri 08:00-17:00 SAST.

support@atmyservices.co.za